FAQ
ABOUT OUR PRODUCTS
Where are PerlaRose products made?
Our products are made in the USA. We also sourced all of our packaging/boxing directly here in the U.S.
Are your products cruelty-free and nontoxic?
Yes! We aspired to create a brand that offers responsible products that can be enjoyed by anyone.
Do your products contain parabens or phthalates?
No. All of our products are paraben and phthalate free.
Where can I buy PerlaRose products?
The collection can all be exclusively purchased from our website. We will let you know if this changes!
ORDERS AND SHIPPING
HOW MUCH IS SHIPPING?
Free shipping on orders over $50 (not including sales tax or shipping) within the USA. At checkout you can choose the shipping method that you prefer. The price varies depending on carrier and how quickly you would like to receive your purchase.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?
All emails and updates are sent to the email address provided during checkout. Feel free to contact help@perlarosebeeauty.com if you have questions.
Do you offer International shipping?
Right now we are only available to ship throughout the United States.
Can I change my order once I make it?
We can’t change the order but we can cancel the order if it hasn’t been processed by our fulfillment center so you can make the correct order. Please email us at help@perlarosebeeauty.com as soon as you realize the mistake. Please include your name, the shipping address, and the order number.
I accidentally entered the wrong delivery address. What do I do?
Please email us at help@perlarosebeeauty.com as soon as you realize the mistake. Please include your name, the shipping address, and the order number. Please also include the correct shipping address. We will get back to you as soon as we can fix the problem.
I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?
How long does it take for my product to arrive?
Our order processing time is usually 1-3 business days and the transit time is decided by you at checkout depending on how quickly you want to receive your order.
I received a defective or damaged product what do I do?
Please contact our customer service at help@perlarosebeauty.com . Please include your name, shipping address, and tracking number. Please include pictures of the damaged packaging or product. We will work with you to get the issue resolved.
Where can I find my order confirmation and tracking number?
We will send you your order confirmation and tracking number to the email you provide as soon as it is available.
How do I track my order?
Once your order ships, you will receive an email with a tracking number that you can use to follow your package to its destination.
My tracking number says it has been delivered but it hasn’t?
-For USPS please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day. Contact your local USPS office (not the hotline) to get an update. By the end of the next day if you still have not received, email us at help@perlarosebeauty.com
-For UPS contact help@perlarosebeauty.com to initiate a trace process with UPS.
Social Media, Blog, and Partnerships
Influencer and Affiliate Questions
Please email us at hello@perlarosebeauty.com
We look forward to connecting with you.
Can I be featured in your blog?
Please contact us at hello@perlarosebeauty.com
Who do I reach out to for press or partnerships?
Please contact us at hello@perlarosebeauty.com
LEGAL TERMS
Please read these terms carefully. This is a binding agreement between PEXY LLC (referred to as “Company,” “we,” “us” or “our”) and any person (“you” or “User”) who accesses or establishes a connection to perlarosebeauty.com (the “Website”) and its Products (all of the foregoing, the “Services”). By using or otherwise accessing the Services, or indicating your assent hereto by clicking “I agree” or similarly expressing acceptance where other options exist[JC1] , you will be deemed to have accepted the terms of this agreement. The Company retains any rights not specifically granted to you in this agreement.
Access to Services
To access the Services, you agree to comply with all of the terms of this agreement.
You agree that the Company may, without prior notice for any reason or no reason, immediately terminate your account and access to the Services. You agree that all terminations for cause shall be made in the Company’s discretion and that the Company shall not be liable to you or any third-party for any termination of your account.
Restrictions on Use
You may access the Services only for non-commercial use. You may not use the Services for any other purpose. You agree to cooperate with the Company in causing any of your unauthorized use of the Services to immediately cease.
Ownership
The Company owns all right, title and interest in and to the Services, including all intellectual property rights therein.
The material accessible from the Website, including text, data, images, interfaces, the “look and feel” of the Website, and other materials or works of authorship (the “Content”) is owned or licensed by the Company. You may not copy, distribute, republish, upload, post, or transmit Content in any way without the prior written consent of the Company, except that you may print out limited portions of the Content solely for your personal use. You may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice or legend appearing on any of the Content. The Company has the right to modify, manage or eliminate any Content at any time.
The Company’s name, logos, and other product and service identifiers are the Company’s trademarks. All other trademarks appearing on the Website are the property of their respective owners. No rights are granted to you in these trademarks.
Hyperlinks
The Website may include hyperlinks to other websites that are not owned or operated by the Company. These links are provided for your convenience, and the Company may receive commissions or other financial compensation from the owners of these websites. Hyperlinks are to be accessed at your own risk. The Company may not have reviewed, and does not necessarily endorse, the content of other websites. The Company has no control over other websites and is not liable for any content, advertising, products, services or other materials on or available from those websites. Nonetheless, we wish to protect the Users of the Website, and we therefore invite feedback about websites that are linked from this Website.
Important Disclaimers
Your use of the Services is at your own risk. The Services are provided on an “as is” and “as available” basis. The Company disclaims any warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement, and any warranties arising out of course of dealing or usage of trade.
By way of illustration, and without limiting the generality of the disclaimer in the paragraph above, the Company disclaims any warranty that:
- The Services will be uninterrupted or error-free, or that defects will be corrected;
- The Website and the server that makes the Services available are free of viruses or other harmful components; or
- The Content is accurate, complete, or free of typographical errors.
The inclusion or offering for sale of any product or service as part of the Services does not constitute an endorsement or recommendation by the Company, and you agree not to make any claim against the Company relating to the purchase of these products or services.
Updates to the App may not be consistent across all platforms and devices. If you do not refresh the App after an update, the App may not reflect the most recent features, functionality, or Content.
Limitation of Liability
The Company, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors shall not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, or similar damages, even if the Company has been advised of the possibility of such damages. If you are a California resident, you waive California Civil Code Section 1542, which states, in part: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
In no event will the collective liability of the Company and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors to any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed $50.
Indemnification
To the maximum extent permitted by law, you shall indemnify the Company, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors from and against all third-party claims, liabilities and expenses, including legal fees and costs, relating to your use of the Services or your breach of any representation or obligation contained in this agreement. The Company reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any claim for which you are obligated to provide indemnification under this section. You shall fully cooperate as reasonably required in the defense of any claim.
Amendment
This agreement constitutes the entire agreement between the parties relating to the subject matter contained herein. The Company may modify this agreement at any time by posting the revised terms on the Website. If you do not agree to the modifications, you may be required to cease your access to the Services. Continued use or access of the Service after modification will constitute your acceptance of this agreement as modified.
Dispute Resolution; Jury Waiver
All disputes relating to the interpretation of this agreement or the rights of the parties hereunder will be exclusively settled by arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. Disputes involving $75,000 or less shall use the AAA’s Expedited Rules. The parties shall mutually agree upon a single commercial arbitrator, and in the absence of agreement, the AAA shall select the arbitrator. The place of arbitration shall be Chicago, Illinois. The parties will share equally in the costs of arbitration payable to the AAA, including the arbitrator. The award of the arbitrator will be accompanied by a reasoned opinion. Judgment on an arbitration award may be entered in accordance with the Federal Arbitration Act in any federal court having jurisdiction.
You acknowledge and agree that you and the Company are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and the Company otherwise agree in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of any class or representative proceeding.
The parties to this agreement may, notwithstanding the above, seek equitable relief in any proper court to enjoin a breach or threatened breach of any obligations under this agreement that might cause irreparable harm (without any requirement to post bond).
Miscellaneous
This agreement shall be governed and interpreted pursuant to the laws of the State of Illinois, United States of America, without regard to its choice of law rules. If any part of this agreement is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Any notices or other communications permitted or required hereunder will be in writing and given by the Company via e-mail, to the address that you provided when registering for the Services, and will be effective upon transmission.
Last updated: July 19, 2021
[JC1]This language reflects a “click to accept” model, which we strongly recommend. Online terms that purport to be binding simply by virtue of use of the website are of questionable enforceability. Click-to-accept, which requires a user to view online terms prior to being able to accept, is more likely to be enforced as a valid contract than, for instance, a browse-to-accept model.
